A custom administration system connects repair service, customer status, the online shop, orders, invoices, quotes and internal workflows in one platform.
A repair business handles customer questions, device status, spare-part and pricing data, shop orders and commercial documents at the same time. When these areas are managed separately, follow-up work, disconnected data and duplicate entry quickly build up.
A shared administration interface should connect the key areas, capture information once and present the relevant status clearly to employees and customers.
The system was developed around the real operating processes of Just Smartphones. Instead of isolated tools, each area works with a shared data foundation.
Items can be transferred from repair orders or the shop. Quotes and invoices are generated as PDFs, and a quote can later be converted into an invoice. Purchase contracts and other records are integrated as well.
Internal messages, attachments and email workflows are connected to the administration system. A dedicated timesheet area records and filters working hours for separate internal business areas.
The screenshots show the public website. Internal administration and customer data remain outside the case study for privacy and security reasons.
Related tasks now run through one central platform. Data can be reused across departments, repair status is easier to follow, and shop, document and administration workflows are managed in one place.
Order, customer, product and document data no longer has to be gathered again for each step.
Statuses, histories, orders and internal tasks are structured for the roles responsible for them.
If repairs, sales, customer communication or documents still run through separate tools, we can define a practical route towards one central system.
